Delete Your Account — School Konnect

This page explains how to delete your School Konnect account, and what happens to your data afterwards. It applies to every account type on the platform — Admin, Principal, Proprietor, Teacher, Parent, and Student.

1. How to Delete Your Account (In-App)

You can delete your own account directly from the School Konnect app, on any device, without contacting anyone:

Open the School Konnect app and sign in.
Go to Settings.
Scroll to the Danger Zone section at the bottom of the page.
Tap Delete Account.
Confirm on the dialog that appears (it will ask you to confirm you want to delete your account).

Can't access the app? Ask your school administrator to deactivate your account for you, or email us at hello@dedee.digital with your full name, school, and role, and we will action the request within 30 days.

2. What Happens When You Delete Your Account

This is a soft delete, not an instant permanent erasure. Deleting your account immediately deactivates it — you are logged out and can no longer sign in — but your underlying records are not erased on the spot.

Specifically:

Immediately: your account is disabled and you can no longer log in to School Konnect with it.
Reversal: because most School Konnect accounts belong to a school (student, parent, teacher, or staff records the school relies on), your school administrator can reinstate a deactivated account at any time if it was requested by mistake, or if you change your mind.
Underlying data: academic records, attendance history, messages, and similar data tied to your account follow the retention schedule in our Data Retention Policy — generally kept for the duration of your school's active subscription plus 90 days, then permanently deleted, unless you ask us to delete it sooner (see below).

3. Data Types Deleted or Kept

Data type	What happens
Login access (password, session)	Deleted / revoked immediately — you cannot sign in again unless reinstated.
Profile data (name, contact info, photo)	Retained, tied to the deactivated account, until permanently deleted per our retention schedule (or sooner on request).
Academic records (grades, report cards, attendance)	Retained by the school — these are part of the school's official records, kept per our retention schedule, even after your account is deactivated.
Messages you sent or received	Retained as part of the school's communication record until permanently deleted per our retention schedule.
Location data (QR staff clock-in checks)	Never stored as raw coordinates in the first place — only a distance/within-range result is kept, and it is deleted along with your attendance records.

4. Requesting Full, Permanent Deletion Sooner

If you want your personal data permanently deleted right away, rather than waiting for the standard retention period, you (or your school administrator, on your behalf) can email hello@dedee.digital. We will process the request within 30 days, subject to any data we are required to keep for legal reasons or to preserve the integrity of a school's academic records (for example, a graduated student's historical report card, which the school may still be required to produce).

For full details on how long each type of data is kept and how it is securely deleted, see our Data Retention Policy and our Privacy Policy.